It's easy. :) Just give the customer users/group the same customer id. Each customer will see all ticket with the same customer id in customer panel. PS: Maybe you need to update the customer id in ticket table after changeing the customer id if the customer users. -------------------------------------------------------- I just want to make sure that there is no unfortunate side effects related to manualy updating the Customer_ID field in the 'Ticket'-table. Can I be sure about that? I'm asking because I am in the situation where I would like to change Customer_Id for some of my customer users in order to use only one Customer_Id for all customers belonging to the same organisation. And in order to make sure that all customer users are still able to read their own tickets from before they had their Customer_ID changed I need to update the 'Ticket'-table. Regards Stig Rasmussen