Hi
Can you check the SELinux Troubelshooter for the details in System ->
Administration. It might be problem with the permission or owner.
Regards
Sourabh Sarwate
On Wed, Feb 3, 2010 at 8:27 AM, Gregory Heffron
I just installed the latest OTRS package (2.4.6) on a server running RedHat 5.4. Everything runs great, except when I try to reply to tickets. When I click on any of the responses listed under "Compose Answer (email)," I get this blank screen with the following error:
Can't locate object method "new" via package "Net::DNS::Resolver" at /opt/otrs/bin/cgi-bin/../../Kernel/System/CheckItem.pm line 154.
Any ideas?
Note that "Contact customer (phone):" works perfectly.
Best, Greg
ps: I'm a newbie, and am making an uneducated guess. I found the following info on cpan about Net::DNS::Resolver under the method "new":
Files except for */etc/resolv.conf* must be owned by the effective userid running the program or they won't be read.
I'm wondering if the user "otrs" doesn't own files it needs.
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-- Regards, Sourabh Sarwate