You need to personalize by first creating a new theme and then amending the relevant .dtl files in that theme's folder: (eg for the header, customer header.dtl)
 
each theme has a folder of its own in the following folder: <otrs root>\Kernel\Output\HTML
 
to create a new theme do this:
 

1. Copy the directory Kernel/Output/HTML/Standard to Kernel/Output/HTML/[your company name].

2. Customize the files in the directory Kernel/Output/HTML/[your company name]  and change the layout to

your needs

3. To activate the new theme for OTRS the database has to be changed manualy and the new theme has

to be added to the theme table in the OTRS database. Use the following commands with MySQL:

linux:~# mysql -p

Enter password:

Welcome to the MySQL monitor. Commands end with ; or \g.

Your MySQL connection id is 26 to server version: 5.0.22-Debian_2-log

Type ’help;’ or ’\h’ for help. Type ’\c’ to clear the buffer.

mysql> use otrs;

mysql> INSERT INTO theme

-> (theme, valid_id, create_time, create_by, change_time, change_by)

-> VALUES

-> (’[your company name]’, 1, current_timestamp, 1, current_timestamp, 1);

mysql>

once this is done, you need to point your customers at this new theme instead of 'Standard' or 'Lite' 
 
Voila!
 
Andrew
 
 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jason Hitt
Sent: 12 December 2006 18:08
To: otrs@otrs.org
Subject: [otrs] customize customer.pl login page on windows

I want to use a custom logo, foots, and company name on the customer.pl login page but can't seem to find how. Please help
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