Hi,
Can I configure to send mail to notify my IT support
members or the manager of IT support team when a ticket escalated?
And how?
Mike Lu
TEL: (86) 010-5860-2288 ext. 6186; FAX: (86) 010-6431-5872
Website: www.elong.com; Reservation Hotline:
400-616-1616
3rd FL, Tower C,