Dan King wrote:
Hi, I have just finished the installation of OTRS on a Unix box running Solaris 9 with a Oracle DB. I attempt to go to /otrs/ index.pl and I receive the error below.
Software error: Can't locate DBI.pm in @INC (@INC contains: /opt/ carms-utils/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/carms-utils/ otrs/bin/cgi-bin/../.. /usr/perl5/5.6.1/lib/sun4-solaris-64int /usr/ perl5/5.6.1/lib /usr/perl5/site_perl/5.6.1/sun4-solaris-64int /usr/ perl5/site_perl/5.6.1 /usr/perl5/site_perl /usr/perl5/vendor_perl/ 5.6.1/sun4-solaris-64int /usr/perl5/vendor_perl/5.6.1 /usr/perl5/ vendor_perl .) at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/ System/DB.pm line
Did you install the DBI module? The required Perl modules are listed in the docs: <http://doc.otrs.org/2.2/en/html/x354.html#installation- of-needed-perl-modules>. You can also run ~otrs/bin/otrs.checkModules to see if you're missing any modules. We're not running OTRS on either Solaris or Oracle though. Nils Breunese.