Hi, After updating from 2.2.2 to 2.2.5 (FreeBSD), I get the following error while trying to make fast reply: Software error: Wide character in subroutine entry at (eval 112) line 1. Apache log shows: [Thu Feb 28 10:55:51 2008] [error] [client IP] [Thu Feb 28 10:55:51 2008] index.pl: Wide character in subroutine entry at (eval 112) line 1., referer: https://url/rt/index.pl?Action=AgentTicketCompose&ResponseID=1&TicketID=4521... I have figured out that this error comes up only when special characters are in the reply message, like lithuanian letters (before updating everything was fine). I've tried to check these files: otrs/Kernel/Config.pm -> $Self->{'DefaultCharset'} = 'utf-8'; otrs/Kernel/System/Email.pm -> changed this: Charset => 'iso-8859-15', to this: Charset => 'utf-8', Same thing I've done to: otrs/Kernel/System/Web/InterfaceAgent.pm , InterfaceCustomer.pm What else should I look for to solve this problem? Thanks for any info.