otrs-request@otrs.org@otrs.org on 01-09-2005 12:00:21
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Today's Topics:
1. Re: change state while adding a note (maurizio.mont@libero.it)
2. Re: What is link tickets? (Stuart Caie)
3. Error ticket_id not found (Matthieu Dagoreau)
4. Layout of fields (Camilla Krag Jensen)
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Message: 1
Date: Wed, 31 Aug 2005 18:44:16 +0200
From: "maurizio.mont@libero.it"
Subject: Re:[otrs] change state while adding a note
To: "otrs"
Message-ID:
Content-Type: text/plain; charset=iso-8859-1
Looking at the demo system, I realized that "change state" command doesn't
appear in the "Note" form, not even in the standard installation.
So, my question is: how can I change the state of a ticket?
I know some transactions are implicit in "Pending" and "Close" forms, but
how can I manually move a ticket to the "open" state?
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Message: 2
Date: Thu, 01 Sep 2005 09:40:43 +0100
From: Stuart Caie
Subject: Re: [otrs] What is link tickets?
To: "User questions and discussions about OTRS.org"
Message-ID: <1125564043.19251.49.camel@sr1-ellg-04>
Content-Type: text/plain
It is useful for agent/user reference. For example, if a customer
follows up an old ticket with you that got closed, create a link to that
old ticket from the new ticket. Then the link appears on the side-bar
and you can go read the old ticket for details whenever you're working
the new one.
Regards
Stuart
On Wed, 2005-08-31 at 12:22, KartheeK wrote:
Hello Everybody,
I cant understand what is linking two tickets useful? what happens if
we are linking two tickets?
Regards
KartheeK
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------------------------------
Message: 3
Date: Thu, 1 Sep 2005 10:44:24 +0200
From: "Matthieu Dagoreau"
Subject: [otrs] Error ticket_id not found
To: "User questions and discussions about OTRS.org"
Message-ID:
<78718C308E0EA5439ED4CEF42701D6601DAEA2@8035CQW31054.exchmail.net-streams.fr>
Content-Type: text/plain; charset="us-ascii"
Hi everybody,
I get this error in the apache log :
ERROR: OTRS-CGI-44 Perl: 5.8.6 OS: MSWin32 Time: Thu Sep 1 10:44:52
2005
Message: No such TicketID (45)!
Traceback (4008):
Module: Kernel::System::Ticket::TicketGet (v1.181) Line: 697
Module: Kernel::System::LinkObject::Ticket::FillDataMap (v1.4) Line:
36
Module: Kernel::System::LinkObject::LinkedObjects (v1.4) Line: 351
Module: Kernel::System::LinkObject::AllLinkedObjects (v1.4) Line: 370
Module: Kernel::Modules::AgentTicketZoom::Run (v1.12) Line: 107
Module: Kernel::System::Web::InterfaceAgent::Run (v1.7) Line: 687
Module:
ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2ep
l::handler (v) Line: 47
Module: (eval) (v1.80) Line: 203
Module: ModPerl::RegistryCooker::run (v1.80) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
There is no id 45 in the 'ticket' table in the database and I have
checked every table in my database searching for a reference to a
'ticket_id=45' but I couldn't find any. Does anybody know where it comes
from?
Matthieu
