Hi,

Go to Admin => SysConfig => Search for 'Status View'

The result will be:  'Frontend::Agent::ModuleRegistration'

Next, locate 'Frontend::Module###AgentTicketStatusView:' and enable it.

In hope it help

Samuel.

De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Cynthia Kwan
Envoyé : mardi 23 juin 2009 18:28
À : otrs@otrs.org
Objet : [otrs] Changing Default view to a particular queue for an agent

Dear all,

I would like to change the default view when an agent logs in.  They would like a nice listing of tickets assigned to them when they log in.  I found that we can get this view if we do a search which results in a list of tickets with ticket #, Age, customer, subject, state, queue, owner and customer ID.  Is there a way to get this to show up immediately upon log in instead of going through the motions to do a search each time?

Thanks (for putting up with my questions),

Cindy Kwan (OTRS Newbie)

UPenn