First of all, I am new to this mailing list.

I have just discovered OTRS today and I am very impressed with the ease of installation/configuration up until now.

In fact, I only have one issue that is holding me back from moving to the next stage before we go into production.

 

Here’s my problem ;

 

When a customer creates a new ticket in OTRS I get a notify and the customer does.

The email to the customer has the correct from address and he can reply to this and update the ticket.

The email to me has a wrong from address that cannot be replied to (otrs@system.domain.local).

 

How can I change this from address to none customers to the same address the customers get (the IMAP address that the software scans for tickets and updates to tickets)

 

Overall I must say I am really impressed with the software and hope to move forward with it soon after I get this issue out of the way! :-)