Fw: [otrs] retrieve closed ticket

21 Nov 2007


      Sorry, the right page is
Ticket -> Frontend::Agent::ModuleRegistration

Gabriele

----- Original Message ----- 
From: "Gabriele D'Andrea" 
To: "User questions and discussions about OTRS.org" 
Sent: Wednesday, November 21, 2007 12:56 PM
Subject: Re: [otrs] retrieve closed ticket
...
Maybe you can't use ""
However you must search for statusview
For your convenience the right page in SysAdmin is 
Frontend::Agent::Ticket::ViewStatus
where you must enable the setting
Frontend::Module###AgentTicketStatusView
Bye
Gabriele
----- Original Message ----- 
From: "Daniele" 
To: "User questions and discussions about OTRS.org" 
Sent: Wednesday, November 21, 2007 9:29 AM
Subject: Re: [otrs] retrieve closed ticket
...
Gosh!!
I went to look for "status view" in admin->sysconfig and I wrote status 
view in the "Search for" field of the page but I got the error:
Software error:
Can't use string ("") as a HASH ref while "strict refs" in use at 
/usr/share/otrs//Kernel/System/Config.pm line 589.
For help, please send mail to the webmaster (webmaster@localhost 
mailto:webmaster@localhost), giving this error message and the time and 
date of the error.
On the same argument. How can I upgrade from 2.2.3 to 2.2.4 on debian 
server if it is still not available the release 2.2.4 of otrs in deb 
package?
Thank you in advance
Daniele
Andy Lubel ha scritto:
...
Or enable the "status view" in sysconfig and see open and closed tickets 
(not for the faint DB server).
 -Andy
------------------------------------------------------------------------
*From:* otrs-bounces@otrs.org on behalf of Obee, Daniel
*Sent:* Wed 11/21/2007 2:37 AM
*To:* User questions and discussions about OTRS.org
*Subject:* RE: [otrs] retrieve closed ticket
You can limit the search to Status 'closed' if you need to.
Just pick the queues and the status you need and then at the end of the
search screen click the checkbox 'Save Search-Profile as Template?'.
Give it a name (e.g. 'closed tickets in queue XXXX) and save the search.
It will appear under the search templates choice next time.
AFAIK ten searches can be saved.
Greetz,
Daniel
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Daniele
Sent: Mittwoch, 21. November 2007 08:29
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] retrieve closed ticket
Yes, I tried, but if I enter a star (*) in the default search I get a
lot of ticked, not only the closed one.
Ciao.
Daniele
Obee, Daniel ha scritto:
...
Hi Daniele.
Have you tried to solve the need with a default search?
That'd be the easiest I think.
Greets,
Daniel
Project Manager
CS/Service Development
Jamba! GmbH
E-Mail:    daniel.obee@jamba.net
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of
Daniele
Sent: Mittwoch, 21. November 2007 07:32
To: otrs@otrs.org
Subject: [otrs] retrieve closed ticket
Where or how can I find closed ticket in order to browse them
(eventually, print them) each time I need them?
Thank you in advance
Daniele
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