Hi Richard,
try Admin > SysConfig > Framework > Core::Web > Frontend::RichText
if you set this to No, the rich text editor will be disabled.
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Aug 20, 2009 at 20:57, Richard Stockton wrote: My agents would prefer a plain text display in the Agent Zoom View
of a ticket. I have searched Defaults.pm, the documentation, and
SysConfig in the admin section and cannot find out how to set this. I would appreciate any help.
Thanks.
- Richard ---------------------------------------------------------------------
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