It works. Thanks.

 

Mike

 

发件人: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] 代表 Nils Leideck - ITSM
发送时间: 2010年6月2日 19:40
收件人: User questions and discussions about OTRS.
主题: Re: [otrs] how can make "service" work

 

Hi,

 

On 02.06.2010, at 13:24, Mike Lu 陆颖 (6186) wrote:



I add a new Service and a SLA in the OTRS. But I cannot see “my-new-added” service from the dropdown menu “service”

When I create a new ticket. How to configure it after I add a new service?

 

Admin, then open Customer User <-> Service and add your Services here per Customer or activate it as default Service (left second box)

 

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com


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