Hi,

- Nick Bright schrieb:
> In OTRS 3.3.x is there a way to mark all "PhoneCall" (inbound or
> outbound) as 'internal' so that they are not visible when the customer
> views a ticket?

Why  not use "internal note" for noting this? (this is intended to be
used for your requirement.)

I do not see an option to mark phone call internal.

by the way

you really (!) should upgrade to latest version.
3.3.x are vulnerable.

--
Florian