Re: [otrs] iPhone access OTRS 2.4.7/ITSM 2.1.1

Hi Carlos these is all I have: iPhoneHandle log: [2011-01-25 12:09:14][Debug] [Inbound] [User=user123&Password=****&Object=CustomObject&Method=VersionGet&Data={} [2011-01-25 12:09:20][Debug] [Outbound] [{"Result":"successful","Data":[{"URL":"http://otrs.org/","Framework":"2.4.9","Version":"0.9.6","Vendor":"OTRS AG","Name":"iPhoneHandle"}]} [2011-01-25 12:09:20][Debug] [Inbound] [User=user123&Password=****&Object=CustomObject&Method=InitConfigGet&Data={} [2011-01-25 12:09:26][Debug] [Outbound] [{"Result":"successful","Data":[{"TicketResponsible":"0","TicketWatcher":"0","CurrentTimestamp":"2011-01-25 12:09:20","VersionGet":{"URL":"http://otrs.org/","Framework":"2.4.9","Version":"0.9.6","Vendor":"OTRS AG","Name":"iPhoneHandle"},"CustomerSearchAutoComplete":{"QueryDelay":"0.1","Active":"1","MaxResultsDisplayed":"20","TypeAhead":"false","MinQueryLength":"2"},"DefaultCharset":"utf-8"}]} [2011-01-25 12:09:27][Debug] [Inbound] [User=user123&Password=****&Object=CustomObject&Method=Badges&Data={} [2011-01-25 12:09:27][Debug] [Outbound] [{"Result":"successful","Data":[{"Locked":{"New":0,"All":"9"}}]} syslog: Jan 25 12:09:27 otrs-icm OTRS-RPC-99[29497]: [Notice][Kernel::System::Auth::DB::Auth] User: user123 authentication ok (REMOTE_ADDR: X.X.X.X). 2011/1/24 Carlos Rodríguez

Hi Magic

I'm testing iPhoneHandle with OTRS 2.4.x and ITSM 2.1.1 and I have no problems with queue view, could I ask you if you can recreate the problem and provide us both log files from iPhoneHandle and from normal OTRS log to try to determine the root cause of the problem that you are having?

Than you!

((enjoy))

Carlos Rodríguez

On Jan 21, 2011, at 5:28 AM, Magic Boiz wrote:

In the debug file I see:

[2011-01-21 12:24:42][Debug] [Inbound] [User=agent1321&Password=****&Object=CustomObject&Method=QueueView&Data={} [2011-01-21 12:24:42][Debug] [Outbound] [{"Result":"successful","Data":[]}

On Fri, Jan 21, 2011 at 12:21 PM, Magic Boiz wrote:

...

Good morning everybody

I've got an iPhone4 (lucky me), and I installed iPhoneHandle 0.9.6.

When I acess to json.pl interface, I can login correctly, but I cannot see any queue....¿?¿? Using the web interface, my user has full access to all queues.

Any idea what's happeing?

thanks in advance!!

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs