12 Jul
2008
12 Jul
'08
10:28 a.m.
Den 12/07/2008 kl. 09.39 skrev Torsten Thau:
Is there a smarter way of avoiding these loops? Can we disable auto- replies for mail not sent from our domain name?
you can use a postmaster filter to find out if it's an auto-reply and ignore these mails so that these do not cause a new ticket.
Yeah, we've been over this on the list before. I would like to get some of the auto replies; when people are on vacation it's valid information to be entered into the ticket. But I'll look into creating a postmaster filter to ignore emails coming from outside the company and being auto replies. By the way, how do I make OTRS ignore an incoming message? -- Lars