Hi there,

My agents ask for a feature ala Outlook.

They would like to have, like in Outlook, the opportunity to receive automatic notifications when the customer reads the email.

Is there a way to reproduce it in OTRS?

Thanks for any idea

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

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