Re: [otrs] Adding a link to the customer navigation bar

Hey, Just to let you know that I have succesfully worked around the problem by editing the CustomerNavigationBar.dtl file in the folder for the theme I created. Here is the code. Some of it might be wrong but it works perfectly: <!-- start Notifications --> $Data{"Notification"} <!-- end Notifications --> <!-- start NavigationBar --> <table border="0" width="100%" cellspacing="0" cellpadding="3"> <tr> <td valign="top" align="left" width="70%" class="nav"> <table border="0" cellspacing="2" cellpadding="2"> <tr> <td valign="top" align="center" class="nav"> <div title="Read the User Manual">http://LinkToManual" onmouseover="window.status='$JSText{"User Manual"}'; return true;" onmouseout="window.status='';" class="navitem">http://OTRSserver/otrs-web/images/Standard/manual.png" alt="User Manual"}"><br>User Manual</a></div> </td> <!-- dtl:block:Item --> <td valign="top" align="center" class="nav">

<br>$Text{"$QData{"Name"}"}</a></div> </td> <!-- dtl:block:Item --> </tr> </table> </td> <td valign="top" align="right" width="30%" class="nav"> $Text{"Welcome %s", "$Env{"UserFirstname"} $Env{"UserLastname"} ($Data{"UserLoginTop"})"}<br> $Env{"Time"} </td> </tr> </table> <!-- end NavigationBar --> Unfortunately it has forced me to put the button to the manual at the front of the navbar because if I try to put it anywhere else then strange things seem to happen, I'm probably getting the code wrong but i'm happy that I managed to get this far with it :) Cheers Leigh ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Leigh Reed Sent: 25 April 2008 14:58 To: otrs@otrs.org Subject: [otrs] Adding a link to the customer navigation bar Hi everyone, I have managed to successfully edit the customer navigation bar by editing the file ZZZAAuto.pm located in "otrs\Kernel\Config\Files", so that the companytickets link has been removed and I have moved the logout button to the right instead of it being on the left. I have also added a new button that links to a help manual that I have written for all of our users. However I am having a major problem getting it to link to this new webpage. My understanding is that when a user clicks a button on the navigation bar it links to a module in "otrs\Kernel\Modules" via the line: 'Link' => 'Action=CustomerPreferences'. So in this example it loads the CustomerPreferences.pm file that does lots of advanced things that I have no clue about. Somewhere in this file there is a line or lines that tells it which template to use for the layout, in this case I think it is the CustomerPreferencesForm.dtl file located in "otrs\Kernel\Output\HTML\Company" (I have a customer interface called Company other wise replace Company with Standard). So, I have tried to create a .pm file called Manual.pm and the 'User Manual' button in the nav bar links to this file via the line 'Link' => 'Action=Manual'. However I am stuck because I have no idea how to get this .pm file to link the index.html page of the manual as this is a bit too advanced for me. I can't seem to test it either because when I click the User Manual button I get the error message: "Error: Module Kernel::Modules::Manual not registered in Kernel/Config.pm!". How do I register this module in the config.pm file? Secondly, what do I need to put in the Manual.pm file so that it links or redirects to the index.html page of the user manual? or can I use the line in the ZZZAAuto.pm file 'Link' => ' ' to link to it somehow, maybe by using the direct link? The problem with this is that when i click the link it sends me to http://wbhapp/otrs/Customer.pl?http://wbhapp/SupportDesk/index.html. Can the baselink be ignored at all? Any help would be really appreciated Thank you.