Re: [otrs] Discard follow-ups to closed tickets (in addition to "rejected" auto responses) - Repost

On 28.09.2016 14:11, Gerald Young wrote:

Discard? You could set the queue for reject after closed.

It did that. I had hoped my description was clear enough, sorry if that was not the case. Like I wrote, I have set the Raw queue's follow up option to "reject" (available choices are "new ticket", "possible" and "reject"). Even though the person creating a follow-up receives a rejection reply, as expected, the follow-up still enters the OTRS database, and agent notifications are sent, both of which I don't want to happen. What I want to achieve is to prevent follow-ups to closed tickets from ever being stored in the DB. Hence I chose the term "discard". -Ralph