Hi Ruben, On Fri, Jan 24, 2003 at 10:21:33AM -0400, Ruben Lopez wrote:
The Customer Users can't send tickets, when trying it shows me the following error:
Software error:
at /opt/otrs/bin/cgi-bin/../../Kernel/System/Ticket/Number/AutoIncrement.pm line 74.
For help, please send mail to the webmaster (root@localhost), giving this error message and the time and date of the error.
I'm using Red Hat 7.3, mysql-3.23.49-3 and apache-1.3.23-11.
There is a file var/log/TicketCounter.log which is a counter log file for the ticket number creation. This file isn't writable for your webserver user. Solution: Change the permissions of the file (var/log/TicketCounter.log). The best way would be bin/SetPermissions.sh.
RUBEN DARIO LOPEZ A.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier