Re: [otrs] Definitions for LDAP Authentication

27 Dec 2007

      Hi again everyone, I have some new information for you if you care to listen.

  So far, when I adjust my config.pm file to work with LDAP Active Directory, I can get to the Customer log in page, but, I can not log in using a name that is the same in the OTRS db or the Windows Active Directory, the screen just comes up with red text saying: 
  "Login Failed. Your username or password was entered incorrectly."

  Does that have something to do with syncing LDAP with the DB (I'm sorry but I have read through quite a bit of posts and I have little idea as to what to do.)

  I think this may also be a source of my problem.  All users of the Active Directory that we plan on allowing to use this are in this location:
  \\ci.vernon.ct.us\Accnts\Client\Loctns\VDP

  I believe that is also the location of the user otrs_ldap that we are using to query the MS Active Directory.  

  I am posting below what I have right now in the config.pm to use LDAP with the hopes that one of you may respond back with a proper fix to get this up and running for me because I have just run out of ideas.

    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
  $Self->{'AuthModule::LDAP::Host'} = 'vdp-dc-003';
  $Self->{'AuthModule::LDAP::BaseDN'} = 'ou=Domain Users, dc=vernon_fr';
  $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
  $Self->{'AuthModule::LDAP::SearchUserDN'} = 'otrs_ldap';
  $Self->{'AuthModule::LDAP::SearchUserPw'} = '1qaz2wsx';
  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
  $Self->{'Customer::AuthModule::LDAP::Host'} = 'vdp-dc-003';
  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=vernon_fr';
  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'otrs_ldap';
  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '1qaz2wsx';
  $Self->{CustomerUser} = {
  Module => 'Kernel::System::CustomerUser::LDAP',
  Params => {
  Host => 'vdp-dc-003',
  BaseDN => 'ou=Domain Users, dc=vernon_fr',
  SSCOPE => 'sub',
  UserDN => 'otrs_ldap',
  UserPw => '1qaz2wsx',
  },
  CustomerKey => 'sAMAccountName',
  CustomerID => 'mail',
  CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
  CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
  CustomerUserPostMasterSearchFields => ['mail'],
  CustomerUserNameFields => ['givenname', 'sn'],
  Map => [
  # note: Login, Email and CustomerID needed!
  # var, frontend, storage, shown, required, storage-type
  # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
  [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
  [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
  [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
  [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
  [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
  # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
  # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
  # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
  ],
  };

  Thanks again to anyone who can help me out.

  Justin Holt
  Town of Vernon IT Intern

  (I appologize if this is a double email, I accidently hit send with out the config edit)