Hi, On 2.4.3 the very same problem, new users are not being added to the <otrsdb>.users Table. Setup (and LDAP Sync) has worked like a charm before upgrading! I am not yet sure where to start fixing this, actually i think its a "bug" in Kernel/System/User/Preferences/DB.pm caused by the "new" bind Notations when handling dbobject ORM. before upgrading Kernel/System/User/Preferences/DB.pm (around #80): # insert new data if (!$Self->{DBObject}->Do( SQL => "INSERT INTO $Self->{PreferencesTable} ($Self->{PreferencesTableUserID}, ". " $Self->{PreferencesTableKey}, $Self->{PreferencesTableValue}) " . " VALUES ($Param{UserID}, '$Param{Key}', '$Param{Value}')", )) { $Self->{LogObject}->Log( Priority => 'error', Message => "Can't insert new $Self->{PreferencesTable}!", ); return; } after upgrading Kernel/System/User/Preferences/DB.pm (around #80) # insert new data return $Self->{DBObject}->Do( SQL => "INSERT INTO $Self->{PreferencesTable} ($Self->{PreferencesTableUserID}, " . " $Self->{PreferencesTableKey}, $Self->{PreferencesTableValue}) " . " VALUES (?, ?, ?)", Bind => [ \$Param{UserID}, \$Param{Key}, \$Param{Value} ], ); is that the correct place to start, and if so, should we replace all "Bind"s throughout the system or is there a (perl)package missing ? cheers, ffe Jefferson Davis schrieb:
Once logged in as admin user I can query the ldap tree without difficulty.
But customer users cannot login????
What am I missing?
User record not being created at first login? If so how do I correct this?