12 May
2008
12 May
'08
10 p.m.
Nils Breunese (Lemonbit) wrote:
Ramesh.Nernuru@cognizant.com wrote:
We have these "pending auto close+", "pending auto close-" "pending reminder" types on a ticket. Could anyone tell me the meaning of each of these types? When a ticket has status as ‘pending auto close+/- means what?
Pending auto close+: wait till the specified time and then automatically set the state to closed succesfully. Pending auto close+: wait till the specified time and then automatically set the state to closed unsuccesfully.
That second + was meant to be a -. Nils Breunse.