Re: [otrs] How can i lock a user to just one queue

Mujtaba Karim schrieb:

HI I have an issue how can I lock a specific user to one queue

He only have access to one queue. and not others how can I restrict a user ???

1. Create a group for that queue (eg "Queue X only" 2. Set the specific queue to that group 3. Add the specific user only to that group (no roles, no other groups for that user)