Hi Ali, Thanks for your reply. But then what is the utility of this function then please ? When I go to locked tickets and Unlock the only one Ticket I have locked, the New Message "Folder" in the top left corner of my Agent frontend is updated to 0 BUT when I lock the ticket again to work on it, the same New Message "Folder" come back to 1. So the problem is still there : how to make this new message READ without unlocking my ticket, I don't need to have one New Message per Locked Ticket as I will only need to check the number after Locked Ticket to have this information !? :) Laurent Ali, Mustaqil M a écrit :
I believe that this happens when you have locked tickets that aren't closed. (Confusing, locking != closing)
Go to the top right where it reads "locked messages" and from there, unlock the messages listed there as need be.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost Sent: 25 June 2008 14:57 To: User questions and discussions about OTRS.org Subject: [otrs] "You have 1 new message !" warning
Hi,
Does anyone know what is the action to do on a ticket to avoid having continuously the message displayed "You have 1 new mlessage !" under the Agent frontend please ?
It does not seem to disappear by it self even after zooming/read the last ticket followup ... Why ? Is there any configuration directive for this behaviour please ?
Thks.
Best regards,
Laurent MINOST _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/