[otrs] Adding new field on Phone-Ticket screen

31 Aug 2006

      I have made the following modifications to  
Kernel/Output/HTML/Standard/AgentTicketPhoneNew.dtl

 <tr>
    <td class="contentkey">$Text{"Chargeable? (Y/N)"}:</td>
    <td class="contentvalue">$Data{"TicketFreeTextField4"}</td>
  </tr>

This works ok, and displays a text box on the Phone-Ticket screen when 
creating a new ticket.

I can enter Y or N, and create the ticket ok.

The problem is the database is not updating the  FREETEXT4 column on the 
TICKET table, when I create a new ticket.

Probably need to make some more modifications to a file somewhere ??? 

Can anyone point me in the right direction ?

[otrs] Adding new field on Phone-Ticket screen

Jason Rogers