It's logging to /opt/otrs/otrs.log. But there is no otrs.log file. In terms of backup I do an rsync 4 times a day to another hard drive stored on the machine as well as running the backup.sh script which has been doing daily backups since 06-10-04. We don't have a lot of tickets on our system and haven't had any today. Running the otrs.adduser2group script will add the root user back into the admin group, correct? How damaging can that be? thanks marshall -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Robert Kehl Sent: Tuesday, July 27, 2004 12:03 PM To: User questions and discussions about OTRS. Subject: RE: [otrs] Can't Access AdminArea
wouldn't it be the script "otrs.addUser2Group" in bin directory? If I add root to this group that might do it. What do you think?
I guess that won't do until you find out what happened. Remember what you (or some other admin?) did. Be sure to NOW have a backup of the db in its momentary state at least. Btw, you do have a daily backup, don't you?
I checked the /var/log/messages file and didn't find anything. Where is OTRS' log file stored?
By default, OTRS logs to syslog. See Config.pm for the exact location (option "LogModule"). Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/