Hello,<div><br></div><div>That&#39;s a default OTRS feature, you can read more at <a href="http://doc.otrs.org/2.4/en/html/x1352.html">http://doc.otrs.org/2.4/en/html/x1352.html</a><br clear="all"><br></div><div>Leonardo Certuche<br>
<a href="http://www.itconsultores.com.co" target="_blank">www.itconsultores.com.co</a><br>Medellín, Colombia<br><br>
<br><br><div class="gmail_quote">On 29 October 2010 15:52, DM_Julio Angulo <span dir="ltr">&lt;<a href="mailto:dm_jangulo@equifax.com.pe">dm_jangulo@equifax.com.pe</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">









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<p class="MsoNormal">Hi team, I wonder if they know a practical manual on how to
convert email into ticket and put in a queue, use the administrator email
account, but the mails are not converted to tickets, they could send me some
link that can guide me, thank you very much .</p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal">Julio Cesar Angulo Quiroz</p>

<p class="MsoNormal">Telf.: 997066155</p>

<p class="MsoNormal"> </p>

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