Hi Nils, But then what is the purpose of this parameter please ? $Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} The code in CustomerTicketZoom.pm refers to : $StateSelected{Selected} = $Self->{Config}->{StateDefault}, so it seems the good one. This one is for New tickets only : # CustomerDefaultState # (default state of new customer tickets) $Self->{CustomerDefaultState} = 'new'; but for followup default state selected, what is the good one then ? # PostmasterFollowUpState # (The state if a ticket got a follow up.) [default: open] $Self->{PostmasterFollowUpState} = 'open'; This one is also obscur ... Default = open, so it can't be the one we're searching for :( If anyone have an idea, I will be glad because it seems a little bit unclear to me now ... BR, Laurent Minost Le jeudi 30 août 2007 à 15:40 +0200, Nils Breunese (Lemonbit) a écrit :
Keith G Holub wrote:
Yes I can confirm this behavior. If I create a test ticket in the customer interface, and then zoom on that ticket, the Next State default is "Closed Successfull"
looking at my sysconfig, Ticket::Frontend::CustomerTicketZoom###StateDefault: is set to open
There are a lot different defaults and I believe you are mixing up some. I believe that for instance the StateDefault is the default state for new tickets, not the default *next* state. The next state default is used for notes and other things that are added after the creation of the ticket. See the docs: <http://doc.otrs.org/2.2/en/ html/c1735.html>
Nils Breunese.
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