you need to monitor apache's access log or [temporarily] configure convenient timeouts for agent sessions and then monitor otrs db's sessions table. first choice is likely more suitable.

On Sep 28, 2013 3:46 AM, "Kaushal Shriyan" <kaushalshriyan@gmail.com> wrote:

On Tue, Sep 24, 2013 at 8:59 PM, Kaushal Shriyan <kaushalshriyan@gmail.com> wrote:

Hi,

Is there a way to check if otrs ticketing dashboard is being used by Agents at a specific moment of time period for example around 11:00 pm in the night?

I am using select count(*) from ticket in mysql database to see for any new tickets or web server access logs /var/log/httpd/access_log

Please suggest any better method to check if OTRS ticketing system or dashboard is being is used.

Regards,

Kaushal

Hi,

Checking in again for my earlier post in this mailing list? 

Regards,

Kaushal

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