Hi there,

 

I upgrade to the last version 2.4.5 but the bugs for the lock are still there:

 

Bug 1 : owner

When we change the owner of a ticket, the ticket is always locked

Even if you put No in that parameter: Ticket::Frontend::AgentTicketOwner###RequiredLock è to be corrected

 

Bug 2: bulk action

Locks all the tickets and no requiredlock for that è to be implemented

 

I would like to have some input from OTRS about these two points as it is not the first time I post about these two points. (Ok lets pass this holiday period J

 

See you next year !

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

 


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