Pretty much that: Followup state after response for closed ticket, Notification (Event)...<br><br><div class="gmail_quote">On Wed, Apr 13, 2011 at 4:31 PM, Nils Leideck <span dir="ltr">&lt;<a href="mailto:nils.leideck@leidex.net">nils.leideck@leidex.net</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div style="word-wrap:break-word">Dear Muhammad,<div><div class="im"><br><div><div>On 13.04.2011, at 22:14, Muhammad El-Sergani wrote:</div>
<br><blockquote type="cite"><span style="border-collapse:separate;font-family:Helvetica;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;font-size:medium">Is there any other way to notify Agents that a ticket has been re-opened after being closed, other than creating an Event, and enabling in the Ticket settings re-opening old tickets when replied to after being closed?</span></blockquote>
</div><div><br></div></div>What else would you like to have?</div><div><br></div><div>Cheers, Nils</div><div><br><div>
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-- <br>Nils Leideck</div><div style="word-wrap:break-word"><a href="http://webint.cryptonode.de" target="_blank">http://webint.cryptonode.de</a> / a Fractal project</div></span></div></span></div></span></div></span></div>
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