Mikey,
First of all, please explain this:
The current problem we are having is that we cannot change some tickets their customer codes and that users are not seeing all their company tickets.
Do you have a technical issue which prevents you from changing the CustomerID or you just cannot do that because of other business/functional requirements?
Secondly, there are more options how to achieve what you want:
1. If you have static list of CustomerCompanies, you just could assign multiple CustomerIDs to single CustomerUser and thus grant access to tickets in multiple Companies (customer ids) through standard "My Company Tickets" module.
2. If you would like to grant access to those tickets regardless of Customer ID of the ticket, you have to:
a. Grant permissions to those tickets: Create new Ticket Customer Permission module, that will grant the permission based on the Ticket Queue. It will be slight modification of this: https://github.com/OTRS/otrs/blob/master/Kernel/System/Ticket/CustomerPermis...
b. Create presentation point in for those tickets: Create new customer Frontend module which will display the list of tickets per queue. (You could just copy the CustomerTicketsOverview.pm and define custom Filters which won't filter out tickets based on CustomerID of currently logged on user.
Hope It helped.
Martin
Martin Jerga
ITSM Consultant
Tempest a.s.
tel: +421917792942
From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Mikey van der Worp
Sent: Wednesday, August 3, 2016 11:21 AM
To: User questions and discussions about OTRS.
Cc: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer frontend
Hi Martin,
We want to create a useraccount for the customer.pl, this accounts needs to be able to see "ALL" tickets in a queue, so without the use of customer codes. The current problem we are having is that we cannot change some tickets their customer codes and that users are not seeing all their company tickets.
Best regards,
Mikey van der Worp
Mikey van der Worphttps://www.linkedin.com/profile/view?id=182619557
System Engineer
Utelisys Communications B.V.
Trinity Buildings
Tower A, 7th floor
Pietersbergweg 15
1105 BM Amsterdam
M +31 (0) 62 942 2052
T +31 (0) 20 561 8010
F +31 (0) 20 561 8021
LinkedInhttps://www.linkedin.com/company/utelisys-communications-b.v./ - Facebookhttps://www.facebook.com/utelisyscommunications
www.utelisys.comhttp://www.utelisys.com/ - https://www.utelisys.com/
On 08/03/2016 10:56 AM, Martin JERGA wrote:
Hello Mikey,
I could not understand your question. Could you describe your business requirement in more details.
Martin
On Aug 3, 2016 10:52 AM, Mikey van der Worp mailto:mvdworp@utelisys.com wrote:
Still nobody? Does really nobody has a clue about this?
Mikey
On 08/01/2016 02:28 PM, Mikey van der Worp wrote:
Hi all,
I want to be able to create a user for the Customer Frontend, and assign it to a full queue. Without account codes or anything as some tickets are not able to be changed. Can somebody explain me how or send me a link?
Best regards,
Mikey van der Worp
--
Mikey van der Worphttps://www.linkedin.com/profile/view?id=182619557
System Engineer
Utelisys Communications B.V.
Trinity Buildings
Tower A, 7th floor
Pietersbergweg 15
1105 BM Amsterdam
M +31 (0) 62 942 2052
T +31 (0) 20 561 8010
F +31 (0) 20 561 8021
LinkedInhttps://www.linkedin.com/company/utelisys-communications-b.v./ - Facebookhttps://www.facebook.com/utelisyscommunications
www.utelisys.comhttp://www.utelisys.com - https://www.utelisys.com/
