just to elaborate a little more, i only need to modify CustomerFooter.dtl, CustomerFooter.dtl, and css.dtl right now. the problem i see is that if i upgrade otrs in the future, im afraid that my changes will get overwritten in the process. is there a way (maybe through Config.pm) to map a template name to an actual file location or something to that effect? or is there a better way of doing this? Mike Conigliaro wrote:
can someone give me some advice on customizing otrs templates? im specifically interested in how to safely make changes without the risk of having them clobbered during the next upgrade.
thanks in advance.
-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com