Re: [otrs] One question...

Maurizio Pederneschi schrieb:

Sorry...

I have check my setting.

I define a queue "CED" and a subqueue "ADSL".

I define a new group "ced" and two users with the preferred queue "ADSL". The two user are associated with the role "operator" that have permission (ro, create, owner and priority) to "ced" group.

I still see the owner and responsible list totally empty...

What I can check? you selected the ADSL group in "To:" field?

What happens if you click on "All"?

Thank's, Maury

Gerold