[otrs] Re: R: Attaching large files via Customer web interface.

In article , "Simone Girlanda" wrote:

I solved my problem configuring mySQL ini file.

I'm working on a MSWindows installation, OTRS setup create the my.ini file with a section named [mysqld-nt], the section contain the correct "max allowed packet = 50M", but problem persist.

I have to change the section name to [mysqld] in order to solve the problem.

I hope this help

Ciao

Simone

Nope, it's not that one. I have increased the max_allowed_packet as I said in my initial post and I know it is working because I no longer get the error message "Got a packet bigger than 'max_allowed_packet'" in the log file. Also, I'm now storing in the file system, not in the database. Thanks anyway, Dave -- Dave Hill Newnham Research Ltd