6 Sep
2012
6 Sep
'12
9:21 p.m.
What do the OTRS and MTA logs show? can you see the email being sent
from OTRS and handed over to the MTA for delivery?
On 6 September 2012 22:00, Carlos Ribas
Hello all,
I was checking today, if the costumer "noc@company.com" asks for a new password, he will receive the email. So why he do not receive email when a new ticket is created? Probably I have something misconfigured, but my queue is set to have an auto response of “auto reply” and it works to other costumers.
I really can't understand. I will appreciate any help.
Best regards,
------------------------------- Carlos Eduardo Ribas