Hi Lars,<br><br>Thanks, but that was already enabled. The problem I guess was that the tickets were not appearing because the states are all set to &#39;new&#39; Setting them all to open seemed to help. Now, I&#39;d like to see the queue name even if there are 0 entries on the queue. would that be possible?<br>
<br><div class="gmail_quote">On Mon, Jun 2, 2008 at 3:33 PM, Lars Jørgensen &lt;<a href="mailto:ITLJ@gyldendal.dk">ITLJ@gyldendal.dk</a>&gt; wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">




<div>
<div dir="ltr" align="left"><span><font face="Courier New" size="2">Hi Adian,</font></span></div>
<div dir="ltr" align="left"><span><font face="Courier New" size="2"></font></span>&nbsp;</div>
<div dir="ltr" align="left"><span><font face="Courier New" size="2">Enable StatusView. Search for it in Sysconfig.</font></span></div>
<div dir="ltr" align="left"><span><font face="Courier New" size="2"></font></span>&nbsp;</div>
<div dir="ltr" align="left"><span><font face="Courier New" size="2"></font></span>&nbsp;</div>
<div dir="ltr" align="left"><span><font face="Courier New" size="2">-- </font></span></div>
<div dir="ltr" align="left"><span><font face="Courier New" size="2">Lars</font></span></div><br>
<blockquote style="border-left: 2px solid rgb(0, 0, 0); padding-left: 5px; margin-left: 5px; margin-right: 0px;">
  <div dir="ltr" align="left" lang="da">
  <hr>
  <font face="Tahoma" size="2"><b>From:</b> <a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a> 
  [mailto:<a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a>] <b>On Behalf Of </b>adrian 
  guevara<br><b>Sent:</b> Monday, June 02, 2008 7:30 AM<br><b>To:</b> User 
  questions and discussions about OTRS.org<br><b>Subject:</b> [otrs] queue 
  view<br></font><br></div><div class="Ih2E3d">
  <div></div>Hi,<br><br>Is there a way to make the queues (and the tickets that 
  fall on them) appear persistently on the queue view page? From what I&#39;ve seen, 
  when a ticket in a certain queue is locked, it disappears from the queue 
  itself. I&#39;m thinking I can use this so that an agent can see what other agents 
  are working on.<br><br>Thanks in advance!<br></div></blockquote></div>
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