
Hi,
as far as I remember, customers can open ticket only in the queues they
belong to, so if customer X can only see queue XCompTickets, it can only
open new tickets in that queue.
You need to configure it at queue level (create a group XGroup which is
assigne to XCompTickets, and insert all X users in that group).
If it isn't so, then disregard this mail, I just don't remember cause my
system is now configured differently ;)
----- Original Message -----
From: "Serbulent UNSAL"
Hi all,
We are a development team from Turkey. We gave support to various customers and we would like that customize TO: section at customer frontend at new ticket section.
For example customer X can only see and submit ticket to XCompTickets queue and customer Y can only see and submit ticket to YCompTickets queue.
Can it be done ? Or we make a new feature request to development team ?
Thanks in advance. Serbulent UNSAL _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/