Re: [otrs] otrs Digest, Vol 62, Issue 14

24 Nov 2013

      Gerald,

Thanks for your quick response.
I modified this expression ['[RegExp][^(MesaAyuda::SAP)]'] by
                            ['[RegExp][!(^MesaAyuda::SAP)]'] and  work 
fine

Best Regards

Antonio
...
Message: 1
Date: Fri, 22 Nov 2013 07:30:06 -0500
From: Gerald Young 
Subject: Re: [otrs] ACL issue to display services related with some
  queue
To: "User questions and discussions about OTRS." 
Message-ID:

Content-Type: text/plain; charset=ISO-8859-1
Test at http://regexpal.com
^ = beginning of string
!=not, but then, you don't have to seek for "not" ... all filters 
are
applied alphabetically sequentially. So be bold and broad and search
for something that's "all tickets" (lock, unlock, for instance) ...
Apply PossibleNot to that (i.e., every ticket), then Possible when 
you
have positive criteria to match.
On Thu, Nov 21, 2013 at 11:53 PM, Antonio Sarmiento 
 wrote:
...
Hi,
I need display the corresponding services for some groups of queues 
and for
other queues display other queues
I wrote  this acl scripts
$Self->{TicketAcl}->{'Only-SAP-Services-for-SAP-abcde'} = {
# match properties
Properties => {
Queue => {
Name => ['[RegExp]MesaAyuda::SAP abcde'],
}
},
# return possible options
Possible => {
# possible ticket options
Ticket => {
Service => ['SAP::OPERA','SAP::ADMI'],
},
},
};
$Self->{TicketAcl}->{'aaNOT-SAP-Services-for-NOT-SAP-QUEUES'} = {
# match properties
Properties => {
Queue => {
Name => ['[RegExp][^(MesaAyuda::SAP)]'],
}
},
# return possible options
#Possible => {
PossibleNot => {
# possible ticket options
Ticket => {
Service => 
['SAP::OPERA','SAP::ADMI','SAP::PACK','SAP::BOD','SAP::FRI'],
},
},
};
The first step, work fine when it is alone, and show the right 
service for
the  sap queue. But when I added the second step to hide sap 
services for
not sap queues, it begun to fail, because it?s only displaying not 
sap
service in all case, when i choose sap queue or not sap queue
I choose this way, because the not sap services are more than 40.
Somebody could help me
I appreciate your help
Best regards
Antonio
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