I found this post to be very helpful : http://www.opensubscriber.com/message/otrs@otrs.org/6822335.html
 
Also these : http://www.opensubscriber.com/search?q=otrs+ldap&c=510
 
 
Matthew Joyce
02 9382 0051 | IT Manager | Children's Cancer Institute Australia for Medical Research
 


From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pussy da Silva Green
Sent: Monday, 25 June 2007 6:26 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] ldap customer auth

Hello,
I'm having some troubles to configure my OTRS no authenticate the users via LDAP. Can you send me some URLs that guided you and, perhaps, you config files?

Cheers,

On 6/23/07, craig@aronet.com <craig@aronet.com> wrote:
Hello,

I've ldap authentification set up and working perfectly (thanks to all those whose tutorials were available by Google).
Now I'd like (but perhaps this is simply not possible ?) to let customers login from another LDAP server (AD actually), I can see them from an admin login but when they try to login it just looks in the first LDAP server (I must point out that these ADs are completely autonomous and unrelated).

It would be great if it is possible but even without OTRS is fantastic !

Thanks in advance,

Adam

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