
5 Aug
2014
5 Aug
'14
2:47 p.m.
Hello, does any one knows who can I disable automatic sending e-mails when an agent respond a ticket? I only want to manage the tickets in my OTRS web platform and I want to disable this feature, I only want to send and email with an alert when a ticket have a response and a link with a quick acces to otrs. Also I want to disable ticket creation when a user send a email to postmaster, I only want to create tickets in OTRS web plataform. Thank you, have a great day!