Just replace 'TicketID' with 'TicketNumber' and you'll be fine: http://192.168.1.10/otrs/index.pl?Action=AgentTicketZoom&TicketNumber=XXXXXX... Greeetz, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sándor Fehér Sent: Mittwoch, 21. November 2007 15:56 To: otr >> "User questions and discussions about OTRS.org" Subject: [otrs] Ticket zoom by ticket number Hi, My question is that is it possible to zoom a ticket via it's ticket number ? As far as I saw just this format http://192.168.1.10/otrs/index.pl?Action=AgentTicketZoom&TicketID=413&Articl... I would like to get otrs to view the ticket history if i click at the link in svn commit log which contains the ticket number the issue belongs to. Thanks. Regards, Sandor _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/