Boon Yam wrote :
If I have select a wrong name at “From” column of phone ticket and the ticket is created and closed, how to change the “From” ?
Hi, you can change the customer via the customer screen, regardless if the ticket is closed or not (Action=AgentTicketCustomer). But if you mean the from field in article 1 of each ticket and not the customer field in general then this isn't changeable later because this would change the documentation of the ticket (like changing a log file). Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123