Hi,
This will be possible in next version of OTRS (2.3.x)
Search "New Feature: Queue Preferences" in the OTRS dev mailing-list archive
2008/2/28, Kai Sommer
Dear OTRS users,
in our OTRS we just do some "statistics" (open, new, pending, ecalating, ... tickets) as a cron-job that sends an e-mail every night to configurated "supervisors". Now I wanna write that "supervisors" - which is a normal agent - for every queue into the database (to not use a textfile for the association).
Can someone explain me how I can create such a freetext field for the queues? - First I tried to use the "description"-field but now we need that for real description... :(
Thanks a lot and best regards!
Kai Sommer _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/