Re: [otrs] Installation problems

31 Mar 2003

      Hi again,

it now works, including sending & receiving emails, thank you for this very
cool product, we love it!
As we used the email sending function of OTRS, we noticed a malfunction (or
too old RFC document?). We received
an email from a valid email address called

my..name@web.de (please notice the two dots in the middle, which are
valid!),

but OTRS reported "invalid xxxxx  (rfc822)! "
Is RFC 822 outdated for newer SMTP/POP3 server web.de uses? Or how should we
handle
those email addresses?

Additionally, our cron jobs are running fine, except this one:

ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Mon Mar 31 20:00:12 2003

  Message: Auth for user otrs_1@localhost failed!

  Traceback (5019):
    Module: main::FetchMail Line: 137
    Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103

Is this otrs_1@localhost important in some way? If not, how could I remove
it?

Greetings,
Andreas

----- Original Message -----
From: "Martin Edenhofer" 
To: 
Sent: Monday, March 31, 2003 9:10 AM
Subject: Re: [otrs] Installation problems
...
Hi Andreas,
On Sun, Mar 30, 2003 at 11:14:58PM +0200, gd^crazy wrote:
...
thank you for your fast response.
I downloaded the DBI package, and the perl check reported "OK" on all
.pl
files now!
Unfortunately, I´m still not able to solve the .pl-files downloading,
maybe
you could take
a look at my virtual server section:

DocumentRoot /opt/otrs/bin/cgi-bin
ServerName otrs.unitedbytes.de
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
</VirtualHost>
Your entry should look like that one:

DocumentRoot /opt/otrs/var/httpd/htdocs/
ServerAdmin admin@unitedbytes.de
ServerName otrs.unitedbytes.de
CustomLog /path/to/access_log combined
ErrorLog /path/to/error_log-stroh
ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin/

  SetHandler  perl-script
  PerlHandler Apache::Registry
  Options ExecCGI
  PerlSendHeader On
</Location>
</VirtualHost>
...
Greetings & Thanks again!
Andreas
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
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