When I create a new ticket in OTRS (Tickets -> New Phone Ticket) the form seems to have two different places to select a customer. One is an edit box labeled "From Customer:" where I can start typing a customer's name or email address and it starts showing me options I can pick from. The other is an HTML link titled "[customer]" next to a label that says "Options:". The link brings up a popup window where I can search for customers and click on one. If I use "From Customer" to choose the customer and then click "Submit", I get an alert that says "One or more errors occurred" and then red text under the customer entry that says "Please remove this entry and enter a new one with the correct value." If I add the same customer using the "Options: [customer]" link it works fine. One difference I see is the "From customer:" edit box seems to use the form '"name" <email>' whereas using "Options: [customer]" just puts in the email address only. I setup OTRS with an external backend, and it's quite possible I did something foolish. Just wondering if somebody already bumped into something like this and can point me towards a reason for this.