Thank you everybody, this helps a lot! I appreciate your answer Gerald, this clears things up for me
regarding the differences between the configuration set-ups. Thanks! I have decided to keep
the parent Client Services, with each AM as a child (subqueue). This is because most requests are
made to specific AMs as they are their POC.

The next questions would be, is there a way to filter the generic requests that are made
to the parent (support@) into the AM who represents them? Sometimes clients don’t know
who their AM is, so they just write to the generic box. It would be nice to push that client
to the AMs queue so the appropriate AM could handle their client.

I was thinking we could do it based on domain names, can anybody think of a better more
efficient way?

Thanks again!

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