Thanks!
On Jul 14, 2020, at 10:09 AM, Alvaro Cordero mailto:alvaro@gridshield.net> wrote:
Hello,
For every action there is an option in sysconfig to choose the default state.
AgentTicketForward has closed successful as the default state. You can either change your config or be sure to set the current state when doing the action.
Best Regards
El mar., 14 jul. 2020 a las 10:54, Bruce Johnson (mailto:johnson@pharmacy.arizona.edu>) escribió:
I don’t recall this happening in the past, but I occasionally forward a response or question from a ticket to another email address; when I did this today, the ticket was closed in both instances, which was not what I wanted.
We’re running the current version:
PRODUCT = OTRS
VERSION = 6.0.28
BUILDDATE = Wed Apr 8 20:40:29 CEST 2020
BUILDHOST = otrsbuild.otrs.comhttp://otrsbuild.otrs.com/
IS this a bug or a feature? If feature, can it be turned off, I did not want to close the ticket. It’s likely that I hadn’t done this since the last update.
--
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group
Institutions do not have opinions, merely customs
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Alvaro Cordero Retana
Consultor de Tecnologias
Tel: 22585757 ext 123
Email: alvaro@gridshield.netmailto:alvaro@gridshield.net
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Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group
Institutions do not have opinions, merely customs
