Sumeet,<br><br>It is true that there is no bcc field in the Article table.<br>However, if you send a follow-up on a ticket to a user from the Agent interface, in the History of the ticket all the recipients of the email, also the BCCs, are stored in a line called &#39;SendAnswer&#39;. <br>
See also this screenshot: <a href="http://dl.getdropbox.com/u/222532/TicketHistory.png">http://dl.getdropbox.com/u/222532/TicketHistory.png</a><br clear="all"><br>Kind regards,<br>--<br>Michiel Beijen<br>Software Consultant<br>
+31 6 - 457 42 418<br>Bee Free IT + <a href="http://beefreeit.nl" target="_blank">http://beefreeit.nl</a><br>
<br><br><div class="gmail_quote">On Mon, Mar 23, 2009 at 08:30, sumeet jain <span dir="ltr">&lt;<a href="mailto:sumeetcjain@gmail.com" target="_blank">sumeetcjain@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">

Hello,<br><br>I just went through table structure and got to know that Bcc fields ID are not stored in database.<br>I was wondering why is this field skipped?<br>I would like to know the reason since even search doesnt has Bcc field and in ticket view too<br>


Bcc id&#39;s are not displayed.<br>I want to know the reason behind this thing.<br><br>Regards,<br><font color="#888888">Sumeet Jain<br><br><br>
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