Hallo Ralf,

11.12.2019 13:16 - Ralf Hildebrandt schrieb:
> Feeling stupid, but how do I set the priority of a ticket (OTRS6) in
> the webinterface?
>
> I do see a "grey rectangle" indicating priority 3 ("normal") but I
> can't seem to alter that.

usually it is Action=AgentTicketPriority

depending on your configuration (system config or ACL) it might be disabled.
So you should check all settings concerning AgentTicketPriority in sysconfig.
It also could be disabled at all. Check Admin area > Priorities for this.

--
Florian